These terms and conditions apply to all deliveries from:
MESSAGE A/S (mbyM)
CVR no.: 1008985 in Denmark
A.F. Heidemanns Vej 19
To customers purchasing goods via www.mbym-shop.com or another designated website of mbyM online shop.
1. Conclustion of contracts
mbyM reserves the right to claim that prices have been misprinted on the mbyM online shop.
A final and binding agreement between you and mbyM has been concluded when your order has been accepted by mbyM. mbyM will send you an order confirmation by email when the order has been accepted and the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation. Furthermore, you are only allowed to purchase products at mbyM online shop if you are a consumer.
To shop in our webshop mbyM-shop.com you must be at least 18 years old and be in the possession of a valid credit card that we accept. If you are not 18, you can still shop in our webshop, but you will need the accept of your guardian. You are solely responsible for submitting the correct information to the webshop.
2. Prices and payment
All prices are stated inclusive of Danish VAT and other Danish charges. The applicable price is the one stated on mbyM online shop in respect of the relevant product on the date of placing the order. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country. You may want to contact your local customs office for further information. All orders are sent from Denmark.
When ordering products via mbyM online shop, an amount of maximum 5 euro will be added in payment of shipping costs, regardless of the number of goods purchased. However, to some countries we do offer free delivery on orders over 70 €. mbyM reserves the right to amend prices, fees and/or other costs stated on mbyM online shop at any time e.g. due to changes in VAT-rates or other public fees and charges, increase in cost level, or as a result of the usual development in retail prices based on June 2014 prices in Denmark.
Discount vouchers issued by mbyM-shop.com is given as a % discount or a cash discount. The voucher can only be used in the webshop who issued the voucher. The voucher is personal, and must not be passed on to a third party. Only one voucher can be cashed in per order.
The voucher given to members of our mbyM customer club will be received by email.
A voucher is valid for as long as the campaign in question is active, or if expiration is not noted on the voucher, for 60 days.
If you wish to return an item where a voucher has been used, you will only receive the amount actually paid. F.e. If you shop for 50 euro, and you have a voucher for 10 euro, you will only receive 40 euro if the item is returned.
If you have any problems cashing in a voucher, please look in our FAQ, under payment, where a procedure is described - or contact our customer service.
mbyM reserves the right to exclude persons from purchasing via mbyM online shop. Furthermore, mbyM has no obligation to deliver goods which are out of stock. mbyM will usually accept the order and ship the order within 24 hours on working days. mbyM cooperates with GLS. The usual time of delivery is 3-5 weekdays calculated as from the time of dispatching the order confirmation. This may vary from country to country. mbyM delivers to the following countries:
*Please note: We do not offer free delivery to Spain.
4. Right of withdrawel
You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.
Cooling off period
§ The cooling-off period for all products bought in our online shop is 30 days.
§ As a general rule, this period is calculated as from the date on which you received the good or the first delivery.
§ You have a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start running until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the purchased goods.
§ In the event that the period expires on a holiday, Saturday, Constitution Day, on 24th of December or 31st of December, you may withdraw from the contract on the following weekday.
How you withdraw from the contract
§ Before expiry of the cooling-off period, you must return the goods received to mbyM.
§ Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to mbyM.
§ If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
§ Unless otherwise agreed, you must pay the costs of the return shipping of the goods (postage/freight). If mbyM, according to the contract, has made replacement delivery due to the circumstance that the order could not be delivered in full, the shipping cost will be payed by mbyM.
§ mbyM’s name and address where to the goods must be returned:
Name: MESSAGE A/S att. mbyM-shop.com
Address: Vandværksvej 19, 9800 Hjørring, Denmark
You may also withdraw from the contract by not receiving the goods or failing to pick up the goods at the post office, etc.
Conditions for withdrawal from the contract
A general condition is that you can return the goods in essentially the same state and volume they were in, when you received them. If this demand is not met, a significant decrease of value of the good will happen.
Please note that you can loose your buying amount partially or fully. That happens if the value of the purchased item has decreased, because it has been used. Or it has been damaged in your care or it has been mishandled in an unnecessary way. mbyM will determine the value of the item. As an example, goods that appear to have been used or clearly damaged will be reduced with 80% of the value as a minimum. If an item is determined unfit to be sold, the reduction will be 100%.
5. Notification in case of non-conformity of goods
Any errors or defects in the good received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases, you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.
mbyM is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, mbyM is relieved from performance of its obligations. mbyM’s liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above, limited to an amount equal to the price of the good purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis thereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages. mbyM assumes product liability vis-a-vis consumers under applicable law without any limitations.