How do I make an order as a new customer?
All products on mbym-shop.com can be purchased online. You just have to click on the product you want, choose size and color, and then put it in the basket by clicking “add to cart”.
If you want more items, just go back and continue shopping, and then follow the same procedure. When you are finished shopping, simply press the “check out” button, and fill out your information in the required fields. Once you have submitted your order, you will receive a confirmation by e-mail. Check out the confirmation mail for correct information and address. Contact our customer service if something is not correct.
In which countries can I shop online?
You can shop at mbyM-shop.com from the following countries:
When will I receive my purchase?
The delivery time for orders placed Monday to Friday is 1-2 working days.
For other European countries than Denmark, the delivery time is between 3-4 days.
Orders placed on workdays before 12.00 will if all possible be packed and shipped the same day.
Orders placed on weekends or public holidays, will be taken care of the first working day.
During sale periods and promotions, the delivery time may be longer than normal.
When your order leaves our warehouse, we will send you an e-mail, which also contains your track and trace number.
Can I track my order?
You can query the status of your order at any time with our customer service. When the parcel leaves our warehouse, we will send you an e-mail with your track and trace number.
I have not received my purchase. What should I do?
If your purchase has not arrived by the delivery date, you should check your e-mail to see if we have sent you your order confirmation. If you have received your confirmation, and the expected delivery is exceeded, please contact customer service. If you have not received an order confirmation, please contact customer service, something may have gone wrong in the process.
During sale periods and promotions, delivery dates may be longer than usual.
Can I cancel or change my order?
If you contact us at mbyM@message.dk within 30 minutes from completion of your order, we can cancel your order. However, it is not possible to change your order. To make your purchase go as fast as possible, we prepare your order once you confirm it on the website. If you change your mind, you can return your garments once you have received your order. See “Exchange”.
Does your order have any errors?
If you see wrong information, or errors in your order please contact customer service and attach your order. We will handle your order as quickly as possible. If we by mistake have sent you the wrong merchandise, please contact customer service, who will help you.