Return Policy

We get it - sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we will accept your return. When you shop at mbyM-shop.com you have 14 days from the day you receive your order to create and send your return.

Log in to the Returns Portal using your order number and the zip code used to place the order. Let us know what you’d like to return  and why. Please note we only accept items that are not used or worn before.

It will take approximately 5-10 business days for processing of your returned parcel once received. We'll email you once we have processed the return.

NOTE! All our return labels are with UPS. Remember to ask for a receipt when you leave the package.  The administration fee for using the label in our return portal is 8 €, which will be deducted your return amount.

*Please note: we do not offer return labels to Spain. 
   
When making exchanges and returns, please bear in mind that any items returned must be in the same condition in which you received them. 

If you want to return an item without using our return portal: 
- Pack the item securely in the original packaging if possible, and enclose a return note describing how and why. You must state on this note the articles you wish to return. 
- Go to your nearest post office and send the package to 

MESSAGE A/S 
Att: mbyM returns 
A. F. Heidemanns vej 19 
9800 Hjørring 
Denmark 

- The refund will be processed as soon as possible, and within 5-10 workdays after we receive your parcel at our warehouse. 

It is not possible to exchange to a different size or article within the same order. If you wish another size or article, please return the order and hereafter complete a new order.
   
Please note: The package must be delivered to our address. Post-office collection is not possible. We advise you to not send the return package with Hermes, as they send to post-offices.