How can I pay for my purchases? 

We accept the following credit cards:

 

Dankort (DK)
VISA
Mastercard
Maestro

    

When you go to payment, in the “check out” section, you will be asked to enter card number, expiration date and control number.
You will receive an order confirmation by email when your order is registered.
The amount will not be drawn from your account until the dispatch of the order from mbyM-shop.com.

 

Klarna Invoice

With Klarna Invoice you get time to try your order and only pay for what you love. You have 14 or 30 days to pay. Super simple and safe. You can review your latest buys and settle your monthly statement at any time by logging in on your Klarna account.

 

Klarna Invoice

With Klarna Invoice you get time to try your order and only pay for what you love. You have 14 or 30 days to pay. Super simple and safe. You can review your latest buys and settle your monthly statement at any time by logging in on your Klarna.

  

Klarna Slice

Spread the cost of your purchase into equal monthly payments without paying interest. No complex forms during the Klarna Account application and decisions are made in real-time.  Once approved, you will start a Klarna Account and make payments monthly.

You’re in control – better management of your finances to spend how and when you want. You can choose at any time to start paying the minimum monthly payment instead with interest. You will be emailed monthly statements.

It’s easy to use again – once you’ve been approved you can use Slice it to finance future purchases up to your credit limit with just one click.

Don’t forget to pay. If you miss monthly payments, promotional interest rates are cancelled and you will be required to pay interest on repayments.

    

Representative examples
Representative: 18.9% APR (Variable)
Purchase Interest Rate: 18.9% p.a.
Assumed Credit Limit: £ 1,200

   

Credit is offered subject to financial circumstances. You must be at least 18. You can review your latest buys and settle your monthly statement at any time by logging in.

 

Please note! 

When choosing Klarna (both invoice and Slice), future communication about payment is between you as a customer and Klarna as the payment provider. mbyM-shop.com is not held responsible for neither payments or communication with Klarna. mbyM-shop.com is only responsible for processing your order and any claims or returns of the purchases.

You can read more about Klarna here.

 

When will the money be debited from my card?

The money will be debited from your card when your order is shipped from our warehouse. 

 

Is it secure to shop at mbyM-shop.com?

It is 100 % safe to shop at mbyM-shop.com. We cooperate with secure Danish systems specialized in online trading and payment systems.

 

What can I do if the payment for my order is declined?

If your payment has been declined then you’ll need to place your order again. We are not able to reinstate an order once the payment has been declined. To help ensure your order is not declined, when placing a new order, we suggest checking the following:

Make sure you enter the security code correctly. That is the three digit number at the back of your card.

Your card issuer may have declined your payment. You can check with them.

Vouchers and discounts
Vouchers issued by mbyM-shop.com are given as a percentage discount, free shipping or an amount discount. The voucher are entered in the check-out flow and automatically deducted from the total amount. It is only possible to use one voucher per order.
  
You can receive a voucher during various campaigns, for example by signing up to our newsletters. The vouchers are sent by email. The vouchers are personal and may not be passed to others.
A voucher is valid until the campaign ends. If an end date is not set, the voucher is valid for 60 days.

   

If you wish to return an order, where a voucher discount is used, the voucher discount is not refunded to you. For example, if you shop for 70 € and use a voucher with a 10 € discount, your order total is 60 €. If you return this order, you will only be refunded 60 €. Thereto, you will not receive a new voucher to replace the voucher used in the refunded order.

 

The total amount of the voucher must be used at once. For example, if you have a voucher with the value of 100 €, and your order totals 90 €, the remaining amount will be lost.

If you are having trouble redeeming a voucher, please contact our customer service.

 

Gift cards

It is not possible to purchase or use gift cards online - yet. We are working on finding a solution as soon as possible.

Return Portal

When you shop at mbyM-shop.com you have 14 days from the day you receive you order. When you return your order you must always register your return in our return portal here.

  

Please respect the 14-day deadline. If the 14 days are exceeded, we will not handle your return package, i.e. refund you the amount or send the order back to you.

   

Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why. Please note we only accept items that are not used or worn before.

   
It will take approximately 5 business days for processing of your returned parcel once received. We'll email you once we have processed the return.

  
NOTE! All our return labels are with UPS. Remember to ask for a receipt when you leave the package. The administration fee for using the label in our return portal is 8 euros, which will be deducted your return amount.

 

*Please note: we do not offer return labels to Spain.

   

When making returns, please bear in mind that any items returned must be in the same condition in which you received them. 

 

 

RETURN PORTAL

 

Read more about our return policy here.

How do I make an order as a new customer?

All products on mbym-shop.com can be purchased online. You just have to click on the product you want, choose size and color, and then put it in the basket by clicking “add to cart”.
If you want more items, just go back and continue shopping, and then follow the same procedure. When you are finished shopping, simply press the “check out” button, and fill out your information in the required fields. Once you have submitted your order, you will receive a confirmation by e-mail. Check out the confirmation mail for correct information and address. Contact our customer service if something is not correct.

 

In which countries can I shop online?

You can shop at mbyM-shop.com from the following countries:

 

Denmark
Belgien
Germany
Holland
Sweden
Austria
Luxembourg
Finland
Italy
Ireland
Poland
Spain
 
 
When will I receive my purchase?

The delivery time for orders placed Monday to Friday is 1-2 working days.

For other European countries than Denmark, the delivery time is between 3-4 days.
Orders placed on workdays before 12.00 will if all possible be packed and shipped the same day.
Orders placed on weekends or public holidays, will be taken care of the first working day.
During sale periods and promotions, the delivery time may be longer than normal.
When your order leaves our warehouse, we will send you an e-mail, which also contains your track and trace number.

 
Can I track my order?

You can query the status of your order at any time with our customer service. When the parcel leaves our warehouse, we will send you an e-mail with your track and trace number.
 

I have not received my purchase. What should I do?

If your purchase has not arrived by the delivery date, you should check your e-mail to see if we have sent you your order confirmation. If you have received your confirmation, and the expected delivery is exceeded, please contact customer service. If you have not received an order confirmation, please contact customer service, something may have gone wrong in the process.
During sale periods and promotions, delivery dates may be longer than usual.
 
 
Can I cancel or change my order?

If you contact us at mbyM@message.dk within 30 minutes from completion of your order, we can cancel your order. However, it is not possible to change your order. To make your purchase go as fast as possible, we prepare your order once you confirm it on the website. If you change your mind, you can return your garments once you have received your order. See "Exhange policy”.

   
 
Does your order have any errors?

If you see wrong information, or errors in your order please contact customer service and attach your order. We will handle your order as quickly as possible. If we by mistake have sent you the wrong merchandise, please contact customer service, who will help you.

What are my rights if I want to return any or all of my bought items? 
When you shop at mbyM-shop.com you have 14 days from the day you receive you order. When you return your order you must always register your return in our return portal here. 

   

How can I  return an item purchased online? 
We get it - sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we will accept your return. Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return  and why. Please note we only accept items that are not used or worn before.

  
It will take approximately 5 business days for processing of your returned parcel once received. We'll email you once we have processed the return/exchange.
NOTE! All our return labels are with UPS. Remember to ask for a receipt when you leave the package.  The administration fee for using the label in our return portal is 8 euros, which will be deducted your return amount.

   

*Please note: we do not offer return labels to Spain. 
   
When making exchanges and returns, please bear in mind that any items returned must be in the same condition in which you received them. 

   

If you want to return an item without using our return portal: 
- Pack the item securely in the original packaging if possible, and enclose a return note describing how and why. You must state on this note the articles you wish to return. 
- Go to your nearest post office and send the package to 

    

MESSAGE A/S 
Att: mbyM returns 
A. F. Heidemanns vej 19 
9800 Hjørring 
Denmark 

   

- The refund will be processed as soon as possible, and within 5 workdays after we receive your parcel at our warehouse. 

 

It is not possible to exchange to a different size or article within the same order. If you wish another size or article, please return the order and hereafter complete a new order.
   
Please note: The package must be delivered to our address. Post-office collection is not possible. We advise you to not send the return package with Hermes, as they send to post-offices. 
     
The items received are incorrect, or defective. What should I do? 
If you have received an item which is defective or different to the one purchased, we will refund these items, and the delivery expenses as soon as we receive them at our warehouse, and inspect the condition of the garments. To process the return, you must contact us at mbyM@message.dk, whom will guide you through the process. 

   

How do I get a refund? 
The refund period may vary between 7-30 days, from reception of your return at our warehouse. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item. Please note that you can loose your buying amount partially or fully. That happens if the value of the purchased item has decreased, because it has been used. Or it has been damaged in your care or it has been handled in an unnecessary way. 

mbyM will determine the value of the item, based on our experience with 2. and 3. Sorting of goods. As an example, goods that appear to have been used or clearly damaged will be reduced with 80% of the value as a minimum. 

If an item is determined as unsaleable, the reduction will be 100%. 
I have returned an item, but the money is not transferred to my bank account. 
When you want your money back for a returned item, you must expect 7-30 working days from the day we receive your return, before the money will be available on your bank account. This is due to the administration, and the expedition of the bank transfer. 
    
Do I have to pay for the return shipping of my order? 
No, not if you choose to use the return label* from our Return Portal. However, we will charge an administration fee of 8 euros, when using this. You are also welcome to not this label, and send it at your own cost - read more under the section "If you want to return an item without using the prepaid return label" above.
If we have made a mistake in the shipping, or by accident sent you the wrong item, please contact customer service.

*Please note: we do not offer prepaid return labels to Spain.

What does it cost to have my order shipped?
This varies depending on the country. 

We charge 8 euro in shipping cost to the following countries:

Belgium
Germany
Holland
Austria

Luxembourg

Sweden

    
We charge 12 euro in shipping cost to the following countries:

Finland
Ireland
Poland
Spain*

    

*Please note: We do not offer free delivery to Spain.

When will I receive my order?
The delivery time for orders placed Monday to Friday is 2-5 working days. Order placed on weekends and holidays will be handled the following work day. During sale and campaigns deliverytime can be longer than normal.
When your order has left our warehouse, you will receive an e-mail.


What are the delivery types?
mbyM-shop.com delivers your parcel with GLS to your own address, or to a GLS package store. Return label is with UPS.

The items received are incorrect or defective. What should I do?
If you have received an item which is defective or different to the one purchased, we will refund these items, and the delivery expenses as soon as we receive them at our warehouse, and inspect the condition of the garments. Please contact customer service before sending the package back.

If the item has been used, and you no longer have the return note, please contact our customer service, they will send you a return label and return note to fill out.

  

I found a defect or a fault after the 14 days of right to return. What should I do?
In this case, please contact customer service. Give them all the information, you can - and, if possible, send pictures of the defect. They will assess the issue and help you.

Learn more about filling in the return form and refunds here.

Does mbyM-shop.com have other items on stock than the ones shown online?

mbyM-shop.com has only the shown items in stock. We try to have as broad a range as possible, and we constantly update the online shop with new styles.
If you have seen another mbyM style, and we don’t have it in stock – feel free to contact our customer service, who may be able to help you find a shop that has the item in stock.

Where can I find the new arrivals at mbyM-shop.com?

You can always find the new arrivals in the category “News”.

When is there a sale on mbyM-shop.com?

mbyM-shop.com holds a sale approximately two times a year. One in the end of the summer season and one in the end of winter.

1 INFORMATION ABOUT THE PROCESSING OF PERSONAL DATA
Your data security is important to us, and we therefore take great care to ensure that your personal data is handled responsibly. Below you can read how MESSAGE A/S (hereinafter ”mbyM”, "we ", "us " or "our ") process personal data about you when we act as data controller. You can also read about your rights in relation to our processing.

 

2 MBYM’S ROLE AS DATA CONTROLLER
In connection with the operation of our business, we process certain personal data. We do this in order to serve you in the best possible way. We mainly collect and process general (non-sensitive) personal data. 

If you have any questions regarding our processing of your personal data, please contact mbyM here:

MESSAGE A/S
CVR: 10089859
A F Heidemanns Vej 19, 9800 Hjørring


Contact info:
Phone: 96232200
Email: gdpr@message.dk

3 WHAT PERSONAL DATA DO WE COLLECT AND WHY
We process personal data about you in a number of different situations. Read more about our processing in the different situations below.

   

3.1 Visitors to mbyM’s website and users of mbyM’s online services
When you visit mbyM’s website (e.g. mbyM-shop.com) or use our other online services (on, for example Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok), mbyM may process information about your IP address as well as information about your computer, device and browser.
 
We also process information about your visit (e.g. information about how you access our websites, how you navigate around them, which pages you visit, content you view, your searches, advertisements you have seen, etc.). Personal data is collected through cookies, log files and other technologies (you can read more about our use of cookies here.
 
We also process personal data that you provide to us in connection with your use of the website or our online services, including and any other information you provide to us.
 
We use your personal data so that we can make relevant products, supplies, benefits and services ("Services") available to you and to improve your experience of our websites and online services and the Services we offer. We also use personal data to show you content on our and other sites based on your activities and preferences, and to limit the number of times you see the same content.
 
The legal basis for processing is our legitimate interests in making our website (and online services) available to you (Article 6(1)(f) of the General Data Protection Regulation) or your consent (Article 6(1)(a) of the General Data Protection Regulation and Section 3 of the Danish Executive Order on Cookies).
 
We store personal data collected in connection with your visit to our website 2 years.

  
3.2 Marketing recipients
When you receive marketing communications, including newsletters from mbyM, we process personal data about name, telephone number, email address and product interest. We also process information about your marketing or communication preferences, your use of the marketing we send to you (including, for example, whether you have opened an email from us, whether the email has been read and which links you have opened), and any other information you provide to us.
 
We process your personal data for the purpose of marketing our company and Services, and for setting up and managing your marketing subscription. We use the personal data about your preferences and usage to understand the way customers receive our marketing messages and to improve our marketing to you and other customers going forward.
  
We will only send you marketing material by email, text messages or other electronic means once we have obtained your consent where this is required under the Danish Marketing Practices Act. 
 
We also use personal data about you to show you content on our and other sites based on your activities and preferences, and to limit the number of times you see the same content, as well as to measure the effectiveness of our content and marketing. For this purpose, we may upload your email address to advertising tools with for instance Google or Facebook for the purpose of sending targeted marketing messages.
 
The legal basis for processing is our legitimate interests in complying with your wish to receive marketing communications from us to which you have consented under the Danish Marketing Practices Act (Article 6(1)(f) of the General Data Protection Regulation). 

We store personal data about recipients of marketing communications 2 years.

  
3.3 Participants in competitions 
When you participate in competitions, we process personal data about name, email address, telephone number, responses to the competition, profile name.

We process your personal data for the purposes of managing competitions, drawing winners, etc.
 
The legal basis for processing is our legitimate interests in running the competition and contacting the winner (Article 6(1)(f) of the General Data Protection Regulation).

We store the personal data collected in connection with the organisation of competitions 2 years.

   
4 DISCLOSURE OF YOUR PERSONAL DATA TO OTHERS
mbyM may disclose your personal data to other suppliers and/or service providers in the ordinary course of our business as well as to our group affiliates.
 
mbyM may also disclose your personal data to a public authority in situations where we are specifically obliged to disclose your personal data pursuant to legislation and notification obligations to which we are subject.
We try to limit the disclosure of personally identifiable information and thus the disclosure of information that can be attributed to you personally.

mbyM also discloses your personal data to data processors. Our data processors only process your personal data for our purposes and under our instructions.

   
5 TRANSFER OF PERSONAL DATA TO COUNTRIES OUTSIDE EU/EEA
In connection with our processing of your personal data, we may transfer such information to countries outside the EU/EEA (third countries).

Your personal data may be transferred to countries where the European Commission has determined that the level of data protection is equivalent to that in the EU/EEA (secure third countries).

We may also transfer your personal data to unsecure third countries.

You can read more about the transfer of personal data to countries outside the EU/EEA on the European Commission's website.
 
If you would like further information about our transfer of personal data to countries outside the EU/EEA, please contact us.
   
6 STORAGE, DATA INTEGRITY AND SECURITY 
When your personal data is no longer needed, we will ensure that it is deleted in a secure manner. 
 
It is our policy to protect personal data by taking adequate technical and organisational security measures.
 
We have implemented security measures to ensure data protection for all personal data that we process. We conduct regular internal follow-ups on the adequacy of and compliance with policies and measures.

 
7 YOUR RIGHTS
As a data subject, you have certain rights under the General Data Protection Regulation. If you want to exercise your rights, please contact us.
 
You may – unconditionally and at any time – withdraw your consent. You can do so by sending us an email (see email address above). Withdrawal of your consent will not have any negative impact. However, this may mean that we cannot meet specific requests from you in the future. Withdrawal of your consent will not affect the lawfulness of the processing based on consent before it is withdrawn. Furthermore, it will not affect any processing carried out on another lawful basis.
 
You can also – unconditionally and at any time – object to our processing when it is based on our legitimate interests. 
 
Your rights also include the following:
 
· Right of access: You have the right to access the personal data we process about you.
· Right to rectification: You have the right to obtain rectification of any inaccurate and incomplete personal data about you.
· Right to erasure (right to be forgotten): In exceptional cases, you have the right to obtain erasure of information about you before the time when we would normally delete your personal data.
· Right to restriction of processing: In certain situations, you have the right to restrict the processing of your personal data. If you have the right to restrict the processing of your personal data, we may only process personal data in the future – apart from storage – with your consent, or for the establishment, exercise or defence of legal claims, or to protect an individual or important public interests.
· Right to object: In certain situations, you have the right to object to our processing of your personal data, and always if the processing is for direct marketing purposes.
· Right to data portability: In certain situations, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have such personal data transferred from one data controller to another.
· Right to lodge a complaint: You can lodge a complaint at any time with the Danish Data Protection Authority about our processing of personal data. See more at www.datatilsynet.dk where you can also find further information on your rights as a data subject.

   

8 UPDATES OF OUR PRIVACY POLICY 
From time to time it will be necessary to update this Privacy Policy. We will review our Privacy Policy on a regular basis in order to ensure that it is updated, valid and in accordance with current legislation and the principles for processing of personal data. We will publish new versions of the policy on our website.
 
This policy has version no. 17 and is valid from 8. June, 2022.

How can I sign up for the mbyM-shop.com newsletter?

You can sign up via our newsletter sign-up form, which you will find in the footer.

What do I get out of signing up for the newsletter?

As a recipient of the newsletter, we send you inspirational material, great offers and special discounts only for members - we regularly hold exciting competitions for our members where you can win awesome prizes.


How often do I receive newsletters?

We send out newsletters approx. 1-2 times a week. During the Christmas month and up to promotions, the frequency may be a little higher.


Will my email address be passed on?

No, your email address will be stored and we will not share your information with third parties. You can read more in our privacy policy.


How do I unsubscribe the newsletter?

You can always unsubscribe from the newsletter. There's an "Unsubscribe" link in the footer of all of our newsletters.