Return Portal
When you shop at mbyM-shop.com you always have 30 days from the day you receive you order. That means that you can get a refund or exchange the order into another size. When you return your order – either for a return or exchange to other size - you must always register your return in our return portal here.
Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return or exchange - and why. Please note we only accept items that are not used or worn before.
It will take approximately 5 business days for processing of your returned parcel once received. We'll email you once we have processed the return/exchange.
NOTE! All our return labels are with UPS. Remember to ask for a receipt when you leave the package. The administration fee for using the label in our return portal is 8 euros, which will be deducted your return amount.
*Please note: we do not offer return labels to Spain.
When making exchanges and returns, please bear in mind that any items returned must be in the same condition in which you received them.
Read more about our exchange and returns policy here.